Shipping & Returns
📦 Shipping & Returns – AK Molds (siliconemolds.ie)
At AK Molds, we keep our policies fair, transparent and customer-friendly. All silicone molds are handcrafted in Ireland using high-quality Platinum-Cure silicone – Food Grade (15 Shore) and Craft Grade (5/15 Shore), depending on the product.
This page sets out our shipping and return terms in line with EU consumer protection rules.
Shipping Information
Shipping origin
All orders ship from County Louth, Ireland (EU).
Processing time
We aim to dispatch all orders within 3–5 business days after payment. During peak periods (holidays, big releases) processing may take a little longer — we’ll keep you updated.
Carriers
We use An Post, DPD, Royal Mail or UPS depending on destination and parcel size. Tracking is provided where available.
Estimated delivery times
Ireland & Northern Ireland: 1–3 business days
United Kingdom: 3–7 business days
EU countries: 3–10 business days
Rest of world: 7–21 business days (varies by destination and customs)
Delivery times are estimates and may be affected by customs or seasonal volumes.
Shipping rates (tracked, by destination & weight)
Ireland
Up to 1 kg: €6.40
Over 1 kg (up to 20 kg): €10.86
Free Shipping for orders over €100 (up to 10 kg)
Northern Ireland & UK
Up to 2 kg: €8.00
2–10 kg: €10.86
10–20 kg: €16.00
Over 20 kg: contact us for a quote
Free Shipping for orders over €100 (up to 10 kg)
Other EU countries
Up to 10 kg: €21.65
10–20 kg: €30.00
Over 20 kg: contact us for a custom quote
Rest of world
International shipping is available on request. Email info@siliconemolds.ie with your country and order details, and we’ll provide a tailored quote.
Customs, VAT & import fees
No VAT is charged (AK Molds is not VAT-registered).
Buyers are responsible for any import duties/taxes in their country.
Customs delays are outside our control.
Local pickup (Co. Louth, Ireland)
Local pickup is available at checkout. We’ll email you to arrange collection once your order is ready.
Returns & Refunds
We want you to love your molds. If you need to return an item, please note:
Eligibility
Returns accepted within 14 days of delivery.
Item must be unused, undamaged and in original packaging.
Email us within 14 days of receiving the order; send the return within 14 days after notifying us.
Returns without prior contact may be refused.
Email: info@siliconemolds.ie
Non-returnable items
Custom-made or personalised molds
Used or opened products (including food-contact molds once unsealed/used)
Items returned outside the 14-day window
Return shipping
Buyer covers return postage.
Use a tracked service; we can’t be liable for lost returns.
Refunds
Refunds are issued once the item is received and inspected (we may withhold the refund until we receive the item or proof of return), and in any case no later than 14 days from your cancellation notice.
Refunds go to the original payment method; processing typically takes 5–10 business days by your bank.
Original shipping costs are non-refundable unless the error was ours.
Damaged or incorrect items
If your parcel arrives damaged or an item is incorrect, please email photos within 48 hours of delivery. We’ll replace or refund the affected items at no cost to you.
Exchanges
We don’t offer exchanges. Please return the item and place a new order.
Need help?
Email info@siliconemolds.ie — we’re happy to help.
AK Molds is a registered sole trader in Ireland. Our policies comply with EU and Irish consumer law.